1. Scope of Services
Aliong’o Aéro (“the Company”) provides aircraft parts sourcing and procurement, parts distribution, overhaul and repair coordination, logistics management, fleet management support, technical records assistance, and aircraft acquisition and sales consultation (collectively, the “Services”).
The Services may be offered under tiered membership programs, recurring subscriptions, or standalone contractual engagements. The specific scope of Services applicable to each Client shall be defined in the relevant service agreement, purchase order, or membership plan. The Company reserves the right to modify or discontinue specific Services with reasonable notice.
2. Pricing, Quotations, and Fees
2.1 All pricing, quotations, and availability information are subject to change without prior notice until a formal purchase order is accepted by the Company.
2.2 Prices may exclude taxes, duties, import/export charges, freight, insurance, hazmat handling fees, or any additional charges applicable under international trade regulations.
2.3 Expedited processing, AOG (Aircraft on Ground) support, or specialized sourcing requests may incur additional fees.
2.4 Unless otherwise agreed in writing, all quotations are valid for 10 business days.
3. Payment Terms
3.1 Payment is due in accordance with the terms specified on the invoice or service agreement.
3.2 Accepted payment methods include wire transfers, bank deposits, approved credit/debit cards, and other methods authorized by the Company.
3.3 Late or outstanding payments may result in shipment holds, service suspension, withdrawal of credit terms, or additional late charges.
3.4 Refunds, when applicable, shall be subject to the Company’s internal review and the governing terms of the specific agreement or membership plan.
3.5 All payments must be made in full without setoff, deduction, or withholding unless required by law.
4. Membership and Subscription Policies
4.1 Memberships and subscriptions are billed on a monthly or annual basis, as selected by the Client.
4.2 Renewal of membership plans occurs automatically unless the Client provides written cancellation at least 30 days prior to the renewal date.
4.3 Clients may upgrade or downgrade their membership tier subject to applicable fees and approval by the Company.
4.4 Cancellation requests must be submitted in writing.
4.5 Unless otherwise stated in the membership agreement, cancellations may be subject to prorated charges; however, standard cancellations are otherwise free of penalty.
5. Parts Condition and Warranty
5.1 All aircraft parts supplied by the Company are provided as-is or as-represented, based on the condition stated (e.g., New, Factory New, New Surplus, Overhauled, Serviceable, As Removed).
5.2 Warranty coverage, where applicable, is provided exclusively by the OEM, repair station, or approved vendor.
5.3 The Company does not warrant the fitness, airworthiness, or suitability of any part unless expressly stated in writing.
5.4 Clients must follow OEM and regulatory procedures for warranty claims.
5.5 The Company shall not be responsible for damage arising from improper installation, misuse, or failure to comply with applicable maintenance procedures.
6. Liability and Indemnification
6.1 The Company shall not be liable for indirect, incidental, punitive, special, or consequential damages, including but not limited to AOG losses, lost profits, loss of use, or operational downtime.
6.2 In all cases, the Company’s maximum liability is limited to the replacement cost or refund of the specific part or service in accordance with the applicable vendor or manufacturer’s warranty.
6.3 The Client agrees to indemnify and hold harmless the Company, its officers, employees, and agents from any claim, demand, damage, loss, or liability arising from the use, handling, storage, or installation of supplied parts or services.
7. Regulatory Compliance and Export Controls
7.1 The Company conducts its operations in compliance with applicable civil aviation authority regulations, including but not limited to:
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FAA (United States)
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EASA (European Union)
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Transport Canada Civil Aviation (TCCA)
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UK CAA
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and all respective national civil aviation authorities.
7.2 All international transactions shall comply with import/export controls, sanctions laws, customs regulations, and aircraft parts export classification requirements, including EAR, ITAR, and other relevant regulatory frameworks.
7.3 The Client is responsible for ensuring compliance with local customs, import requirements, and onward distribution regulations in their jurisdiction.
7.4 Release documentation (e.g., FAA 8130-3, EASA Form 1, TCCA Form 24-0078) will be provided when applicable and available.
8. Confidentiality and Data Protection
8.1 The Company shall maintain the confidentiality of all client information, technical records, purchase details, and commercial communications.
8.2 NDAs may be imposed for sensitive procurement, fleet management, or acquisition matters.
8.3 The Company adheres to applicable data protection legislation, including GDPR or equivalent national laws, for safeguarding Client data.
9. Force Majeure
The Company shall not be held liable for delays, non-performance, or service interruptions arising from circumstances beyond its reasonable control, including—but not limited to—natural disasters, war, terrorism, pandemics, export restrictions, labor disputes, or supply-chain disruptions. Performance obligations shall resume once such conditions cease.
10. Governing Law and Dispute Resolution
10.1 In the event of a dispute, the Parties agree to first attempt resolution through good-faith negotiation.
10.2 If unresolved, disputes may be submitted to mediation or binding arbitration under the rules mutually agreed upon by both Parties.
10.3 Governing law and jurisdiction shall be determined by the applicable service agreement, purchase contract, or the principal place of business of the Company, unless otherwise agreed in writing.
11. Amendments
The Company reserves the right to modify or amend these Terms and Conditions at any time. Clients will be notified of material changes affecting their active memberships, ongoing services, or pending transactions. Continued use of the Company’s Services constitutes acceptance of the updated Terms.
12. Acceptance of Terms
By engaging with Aliong’o Aéro—whether through membership, purchase order, RFQ acceptance, or service agreement— the Client acknowledges and agrees to be bound by these Terms and Conditions.
